Privacy Policy.

1. Who We Are

This Privacy Policy describes how ConcreteArt Tri State ("ConcreteArt," "we," "us," or "our") collects, uses, and shares information when you visit concretearttri.com, contact us, book a consultation, or engage our services. We are a microcement and luxury finishes studio operating across New York, New Jersey, Connecticut, and Pennsylvania.

By using our website or services, you agree to the practices described here. If you do not agree, please do not use the site.

2. Information We Collect

Information You Provide

When you contact us, fill out a form, book a consultation, or otherwise communicate with us, we may collect:

• Name and contact details (email address, phone number, mailing address)
• Project details you share (bathroom dimensions, photographs, design preferences, timeline)
• Payment information when you engage us for services (processed securely through third-party providers — we do not store full card numbers)
• Any other information you choose to share with us in correspondence

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address, browser type, device information, and operating system
• Pages visited, time spent, and how you arrived at our site (referring URL)
• Cookies and similar tracking technologies (see Cookies below)

Information from Third Parties

We may receive information from advertising platforms (Meta, Google), our scheduling provider (LeadConnector / GoHighLevel), and any partner who refers you to us, in each case subject to that party's privacy practices.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Provide quotes, project proposals, and service delivery
• Send transactional communications about your project
• Send marketing emails or text messages where you have opted in (see SMS Policy)
• Improve our website, services, and customer experience
• Prevent fraud, enforce our terms, and comply with legal obligations

4. SMS & Text Messaging Policy

If you opt in to receive text messages from ConcreteArt Tri State (by checking a box on our website, replying to a message, or otherwise providing express consent), the following terms apply:

• Frequency: Message frequency varies based on your project status. You may receive appointment reminders, project updates, and occasional service-related messages.
• Costs: Message and data rates may apply. Carrier rates are your responsibility.
• Opt-out: Reply STOP to any message at any time to unsubscribe. We will send a one-time confirmation. You may also email [email protected] with the subject "STOP" to opt out.
• Help: Reply HELP for assistance or contact us directly at 551-319-8019.
• No third-party sharing for marketing: Phone numbers collected for SMS will not be shared with third parties for their marketing purposes. We may share with our SMS service provider solely to deliver messages to you.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Understand how visitors use the site (analytics)
• Deliver more relevant advertising on platforms like Meta and Google
• Enable core functionality (form submission, booking widget)

You can disable cookies through your browser settings, though some features of the site may not work properly without them. We respect "Do Not Track" signals where technically feasible.

Third-Party Analytics & Advertising

We use Google Analytics, Meta Pixel, and similar tools to understand site usage and improve our marketing. These services place their own cookies and may collect information about your activity on our site and others. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout and adjust Meta ad preferences in your account settings.

6. How We Share Your Information

We do not sell your personal information. We share information only as follows:

• Service providers who help us run the business — including our scheduling platform (LeadConnector / GoHighLevel), email service, payment processors, and cloud storage providers — and who are bound by confidentiality obligations.
• Project partners — if a designer, architect, or contractor referred you to us, we may communicate with them about the status of your project to coordinate delivery, only with your knowledge.
• Legal compliance — when required by law, subpoena, or court order, or to protect our rights, safety, or property.
• Business transfer — in the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity.

7. How We Protect Your Information

We use industry-standard technical and organizational safeguards to protect your information, including encrypted connections (HTTPS/SSL), access controls, and reputable third-party providers for data processing. No system is perfectly secure, however, and we cannot guarantee absolute security. You share information with us at your own risk.

8. Your Rights & Choices

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information (subject to legal exceptions)
• Opt out of marketing communications at any time
• Withdraw consent to SMS or email communications
• Lodge a complaint with your state's attorney general or consumer protection agency

To exercise any of these rights, email us at [email protected] with your request. We will respond within a reasonable time, typically 30 days or less.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party sites (such as social media, designer partner portfolios, or supplier sites). We are not responsible for the privacy practices of those sites. Please review their policies before sharing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects when the most recent change was made. Material changes will be communicated through the website or email. Continued use of the site or our services after changes are posted constitutes acceptance of the updated policy.